1. Definitions

User: Any individual or entity using the CarriBiz platform for delivery services.

Driver: Independent contractor providing delivery services via the CarriBiz platform.

Service: Any logistics, delivery, or related services provided through the CarriBiz platform.

Platform: The CarriBiz app, website, or any associated software.

2. Eligibility

  • You must be at least 18 years old to use the platform.
  • Users and drivers must comply with all local laws applicable to their use of the platform.
  • CarriBiz reserves the right to verify the user or driver's eligibility at any time.
  • By registering, you confirm that all information provided is accurate and complete.
  • CarriBiz reserves the right to suspend or terminate accounts violating these Terms and Conditions.

3. Account Registration

  • Users and Drivers must create an account by providing accurate personal details (e.g., name, phone number, email).
  • Drivers must consent to background checks or any additional verifications required by CarriBiz.
  • Users and Drivers are responsible for maintaining accurate and updated account information. Failure to do so may result in service restrictions or account suspension.
  • Drivers are required to submit government-issued identification, vehicle registration, and proof of insurance.
  • You are responsible for maintaining the confidentiality of your login credentials.

4. Use of Services

a. For Users

  • Service Request: Users can request deliveries through the app by providing accurate details of the items to be delivered, pick-up, and drop-off locations.
  • Prohibited Items: Certain items such as weapons, explosives, hazardous materials, and illegal substances are prohibited.
  • Cancellations: Users may cancel a booking subject to applicable cancellation fees.
  • Payments: Users agree to pay the delivery charges via approved methods (e.g., credit card, UPI).
  • Users must ensure all provided delivery details (e.g., pick-up/drop-off location, item descriptions) are accurate. CarriBiz is not liable for delivery issues caused by inaccurate details.
  • Refunds for cancellations or disputes will be governed by the platform’s cancellation and refund policies.
  • Using the platform for illegal activities is strictly prohibited.

b. For Drivers

  • Driver Requirements: Drivers must possess a valid driving license, a registered vehicle, and insurance coverage.
  • Service Fulfillment: Drivers must pick up and deliver items promptly, ensuring the safety of goods.
  • Earnings and Payouts: Drivers will receive earnings based on completed deliveries, minus applicable platform fees.
  • Cancellations by Drivers: Frequent cancellations may result in penalties or account suspension.
  • Drivers must maintain valid insurance coverage at all times during their tenure with CarriBiz.
  • Frequent service cancellations without valid reasons may result in penalties or account deactivation.
  • Drivers must report accidents, damages, or legal issues immediately to CarriBiz.

5. Fees and Payments

  • CarriBiz may charge a platform fee for using the services.
  • Prices and fees are subject to change and will be communicated in advance.
  • All payments must be made through authorized payment gateways. CarriBiz is not responsible for payment processing issues caused by third-party providers.
  • CarriBiz will clearly communicate fees and charges before users confirm a booking.
  • CarriBiz serves as a facilitator for payments between Users and Drivers, and is not liable for payment gateway or bank-related issues.
  • CarriBiz has no control over additional charges imposed by third-party payment providers.

6. Liability and Indemnity

For Users: CarriBiz is not liable for damages to or loss of goods during transit, delays, or unforeseen circumstances.

CarriBiz is not responsible for verifying the legality or appropriateness of items being delivered.

For Drivers: Drivers assume full responsibility for accidents, damages, or legal violations during deliveries.

Drivers assume liability for damages or accidents unless proven to be caused by platform-related issues.

General: CarriBiz is not liable for any indirect, incidental, or consequential damages arising from the use of the platform.

Users and Drivers agree to indemnify CarriBiz from any claims, damages, or liabilities arising from violations of these Terms and Conditions.

CarriBiz’s liability is limited to the extent permitted by applicable laws.

7. Termination

CarriBiz reserves the right to terminate or suspend accounts for violations of these Terms, fraudulent activity, or inactivity.

Fraudulent activity includes, but is not limited to, creating fake accounts, using stolen payment methods, or misrepresenting delivery details.

CarriBiz reserves the right to terminate services in areas where operations become legally restricted.

8. Privacy Policy

By using the platform, you agree to the collection, use, and sharing of your information as described in our Privacy Policy.

9. Dispute Resolution

Any disputes will be resolved through binding arbitration under the applicable local laws.

Disputes will be resolved in accordance with the governing laws specified in the Terms.

The jurisdiction for arbitration will be [Hyderabad/Telanagan/India].

10. Prohibited Conduct

  • Violating any laws or regulations.
  • Unauthorized sharing or selling of account credentials.
  • Use of automated systems (e.g., bots) to interact with or manipulate the platform.
  • Transporting illegal or unsafe items.
  • Providing false information or impersonating another person.
  • Engaging in discriminatory behavior or hate speech.
  • Harassing, threatening, or abusing other users or drivers.
  • Engaging in fraudulent activities or scams.
  • Violating intellectual property rights or other third-party rights.
  • Engaging in any activity that disrupts the platform.

11. Changes to the Terms and Conditions

CarriBiz reserves the right to modify these terms at any time. Updated terms will be communicated via email or app notifications. Continued use of the platform constitutes acceptance of the changes.

Changes will take effect after a prior notification period

The effective date of the updated terms will be clearly stated.